Continuing Education Policies

Program Registration Requirements

Participants must register through AFAC’s online course platform, provide their name and a valid email address, and pay any applicable registration fee before accessing the course. Participants should enter their name as they wish it to appear on their certificate of completion.

 

This program is designed for graduate-level professional counselors. No additional prerequisites are required.

 

Program Complaint, Dispute, Fees, Refund, and Cancellation Policy

1. Program Complaints and Dispute Resolution

Academy of Food Allergy Counseling is committed to providing high-quality, on-demand continuing education programs. Participants may submit complaints or disputes in writing to the Academy of Food Allergy Counseling at info@foodallergycounseling.org. Participants should include their name, the course title, a description of the concern, and any relevant supporting information.

 

All complaints will be reviewed fairly and objectively. The provider will make reasonable efforts to respond within 15 business days of receiving a complaint. If additional time is needed, the participant will be notified. The complaint, review, and resolution will be documented and maintained in accordance with the provider’s recordkeeping procedures. Participants will not be subject to retaliation for submitting a complaint in good faith.

2. Program Fees

Course fees are established by the provider and displayed on the course purchase page before payment is completed. Participants are responsible for reviewing the course description, learning objectives, format, requirements, and applicable fees before purchasing access.

3. Refund Policy

All courses are offered on demand and are available for access after purchase. Participants should review the course description and requirements before completing their purchase.

 

Refund requests must be submitted in writing to the Academy of Food Allergy Counseling at info@foodallergycounseling.org, including the course title, purchase date, and reason for the request.

 

Refund requests will be reviewed on a case-by-case basis. Refunds may be considered for duplicate purchases, unresolved technical issues that prevent course access, or other exceptional circumstances. If the provider is unable to provide the purchased course or resolve a significant access issue, an appropriate refund or alternative resolution will be offered.

Approved refunds will be processed within 10 business days. Any applicable refund restrictions will be disclosed before purchase.

4. Participant Cancellation Policy

Because courses are offered on demand, participants are not required to attend a scheduled session and may access the course at their convenience, subject to the stated course access terms.

 

Participants who decide not to complete a course after purchasing access may submit a refund request in accordance with the refund policy above. Choosing not to begin or complete a course does not automatically qualify a participant for a refund.

5. Course Availability and Provider Cancellation

The provider makes reasonable efforts to maintain access to published courses for the period specified at the time of purchase. If a course becomes unavailable or the provider is unable to fulfill the purchased access, affected participants will be notified and offered an appropriate resolution, which may include restored access, an alternative course, or a refund, as applicable.

6. Policy Publication and Accessibility

This policy will be published on the provider’s website or course purchase page and made available to participants before purchase. Questions, complaints, or refund requests may be directed to the  Academy of Food Allergy Counseling at info@foodallergycounseling.org.

 

Contact Information

Mailing Address: 123 Metairie Rd Ste 203 Metairie, LA 70005

Telephone number: 504-874-6866

E-mail address: info@foodallergycounseling.org

Website Address: foodallergycounseling.org